Quality Management In Hospitality Organisation Mcdonalds Management Essay

Quality Management In Hospitality Organisation Mcdonalds Management Essay The aim of writing this report is to critically evaluate what is McDonalds approach to quality management from Customer, Franchise and Employees perspectives. Furthermore to explain how they manage service recovery, measure delivery and standards through CSO index and Crew development programme . Also to identify 3 gaps in service quality with recommendations on how they bridge it. The other aim of writing this report is to apply the Jurans theory of service quality to McDonalds. TASK1. Definition of Quality: Feigenbaum has defined Quality as: The total composite product and service characteristics of marketing, engineering, manufacture and maintenance through which the product and service in use will meet the expectation by the customer. (Oakland .J.S, 2005) According to Philip B Crosby: Quality is defined as conformance to requirements, not as goodness or elegance. (Oakland, J. S.) Three stake holders of McDonalds Franchise Employees Customer Franchise Franchise system is the back bone of McDonalds success. In other words many reasons that McDonalds has been able to expand so quickly and achieve its reputation brand recognition has been its effective franchising business model allow the company to expand quickly both domestically and internationally. Franchise systems having uniform operation has made the McDonalds restaurant one most standardized in the world. Not only do all McDonalds sick to offer the same products offering, they intend to offer same food experience for all of its customers. No matter what part of the world you are in. McDonalds franchise network is the worlds heading fast food chain with more than 30,000 restaurants serving 52 million people in 119 countries with 1020 restaurants in the U.K of those stores, More than 70% percent of restaurants are franchise. Franchise have live up the companies expectation and brand standards by providing good quality service, quality food, clean restaurants and happy customers are all very important to McDonalds. How franchise has to live up with brand standard in the following qualityareas: Hygiene Food safety policy Health and safety Policy. Hygiene-: McDonalds been king in fast industry it has take special care of food and hygiene. Management has to be very strict on hygiene because it has to serve millions of customers. McDonalds have highest obligation to our customers to ensure that they are not expose to any risk of infection or illness. It is must to very employees to wash their hands before you commence work, on return from a meal break, after using the toilet, after carrying out cleaning work, after touching face or hair, trash walk, taking delivery or other activities where they may become dirty ( remember you cannot always see dirt).As well as this, hand should be wash should be washed every hour or every half if working in the grill area. glove are available in restaurant for use whilst performing cleaning tasks. Sickness reporting policy:- All food handlers have a responsibility to our employees and customer not to work if they are suffering from food poisoning, or suffering from the symptom of food poising i.e. vomiting or diarrhoea. If you are suffering from these symptom employees will not be allow to work again until no symptom for 48hr period. Failure to report such conditional is an offence under the food safety regulations and may lead to prosecution as well as being classes as an example of gross misconduct. Hygiene and safety department is available in restaurant. Food safety policy:- McDonalds operating procedures are specifically to ensure high quality safe food. These procedures must be adhered to at all time, in particular: Food must not used if it is past its use by or best before date. Food must not be serving if the holding time has expired. The correct equipment and utensil must always be used for each task. Food equipment, utensils and preparation area must be kept clean using Clean As You go (CAYG) procedures. and finally, if something is not right e.g freezer is too warm or piece of equipment is faulty , it should be report the manger immediately. Food should be always look carefully while preparing to serve, if it is not right it should not be serve and should be reported to managers. Health Safety Policy The Franchisee is committed to minimising the risk of damage, ill-health and injury to employees, customer and visitor. This will be achieve by examining our operation and ensuring all necessary system are in place, and resource available , to provide a safe and health work system are in place, we must all work together to identify risky and take action to eliminate them .As with other aspect of our business we shall be seeking to continually improve our performance. This will involve measuring against standard and reviewing progress on regular basis. Customer expectations and perceptions McDonalds Im loving it. McDonalds Promises- Whenever you think of fast food, First thing in mind comes is McDonalds. People expect high standards from McDonalds. Every single product use to make a burger to full meal comes best quality standard. Whenever person order a meal in McDonalds he expect good and quick service with hot food. Food will be hygienic nicely dress and safe to eat. From burger, fries, salad, cold drinks to hot drink every product will be fresh. Employee taking order will always greet u and will be always friendly. Customers enjoy every bit meals in our restaurant. I m loving it will be on very customer mind when ever their think about McDonalds. Importantly, employees need to know exactly what customers, both internal and external, expect of them. Communication should be as detailed and specific as possible, since employees in each work group want feedback they can act upon to improve performance in each job. General feedback from customers (e.g. they want no faults or no errors) is less useful. McDonalds has recognised that complaints, enquiries or positive feedback from customers are important pieces of information. When used properly complaints can help us fine-tune our business and meet our customers requirement. It is these insights that help the Company to keep moving forward. Employees Barriers to quality for employees:- High labour turnover. Work pressure. Training and development. Labour turn over in McDonalds McDonalds is considered as very high labour turn over company. Main reason behind it is that it has about 70% of staff as part timers employees. Staffs are schedule according to busy time especially on Friday, Saturdays and Sundays. Employer takes full advantage of students who are working part time. Student does have any other chose rather work part time according to schedule. Most of students are not satisfied with job so their move on to another job if there gets one. Visa and end of student course is also big issue behind high labour turn over, because when ever international students finish with his course has to move on to their country. Work pressure:- Working in McDonalds is high pressure job especially peak time during breakfast and lunch time. It is busiest place to work in fast food industry. we receive all age customers, not only in restaurant but drive thur as well. Employees have focus on delivering great level of QSCV is the best way to achieve 100% customer satisfaction:- Quality, Service, Cleanness, Value. High labour turns over leads to work pressure because employers have deal with lots of new staff and on job training. This leads confusion between front and kitchen staff. Front staff doesnt receive food at right time from the kitchen which can leads to bad service. Management has to deal with less staff on floor which increases work pressure per staff. Staff also have work long shifts to fill up gap between staff. Training and development Once Crew Members have been recruited, they have to attend a welcome meeting at their chosen restaurant or recruitment centre. This meeting will last an hour and is designed to engage and inform new starters. It involves viewing a DVD which gives important information about the company, and also allows for manager/new starter interaction. The second part of the orientation is a compulsory online Health Safety and Food Safety test that the new starter completes in their own time. The first shift begins with a tour of the store highlighting key Health Safety and Food Safety procedures. It is recommended that this should last for the first two hours of the shift. Staffs recruited have to exam of station where there be working at for example Front, kitchen or back room person. There is also on job training to guide the new staff with floor manager. TASK 1 (II): Customer Satisfaction Opportunity Index (CSO) in McDonalds. What is customer satisfaction opportunity index (CSO) ? Whenever customers choose McDonalds they expect hot fresh food served accurately and quickly in clean restaurant by crew/ managers that are friendly and attentive to their needs. Our customers are telling us in loud and clear words that when they visit McDonalds they expect us to deliver on all of the element of Quality, Service and Cleanliness (QSC). Through analysis from both internal and external data it has been identified that there are five critical QSC drivers of customer satisfaction. There are things customers want to see us deliver on every visit. Quality- hot, fresh and safe to eat products Fast/quick- total experience time under 5minutes Accurate- receive everything ordered including condiments Friendly- friendly and attentive service with effective communication Clean- dining area well maintained, clean toilets and employees. To evaluate how McDonalds restaurant are meeting these critical drivers company had created the CSO index. The CSO is the percentage of visits that miss one or more of the critical drivers of customers satisfaction. This act as a barometer on how well restaurant is meeting the customers expectations when they visit restaurant. Understanding this gives balance into how rate our own performance on measures that are important to us as a company and how are rated directly from the customer. CSO is calculated based on the number of mystery shop visits that miss a critical driver question. If one or more critical drivers are missed , the mystery shop visit is only counted once. for example If 100 mystery shop visited are conducted and 40 of them have one or more crictical drivers missed the CSO will be 40%. The goal is to decrease the number the number of visit that are missing a critical driver. Lower CSO % better performance. Ref-: www.mcdoanld.ac.uk Mystery shopper Mystery guest visits mcdoanlds restaurant twice a month to check CSO point. Mystery guest results is not only is good for franchisee to gain advantage over other restaurant to achieve or to expand company by adding other restaurant. Good result can also result in into bonuses for managers. Key points Mystery guest looks into when visits the restaurant. Greeting/farewell He checks if employees or mangers he talk to were polite and friendly or not? Attentiveness he checks if employees/ mangers came in contact were attentive to customer or not. Effective communication- he checks communication with crew member was clear and easily understood. Service timing- food should be serving in within 5min of the order. Accurate food and drink- Correct order should be taken. Food and drink should be serve with correct sauces. Correct condiments- Have employees provide the customers the proper napkins and straws/ stirrers? Hot fresh sandwiches- Was mel serve hot and fresh and did it taste good. hot and salted fries- were the French fries serve hot ,salted and crisp or your potato product hot and crisp and did they taste good? Clean restaurant interior- was the inside of the restaurant clean? Crew Development Programme Initial Training- When crew is recruited he trained on following standards to achieve the first star. Crew has to clear the written test to order to achieve the first star. Cleanliness foundation. hygiene Food safety Health safety Cleanliness security hospitality 2nd stage . Quality training In quality training crew is trained on following food standards, which can be on job training as well training in class during the quality class. Crew have to clear this stage to clear to achieve 2nd star. Buns dressings grilled product fried product prepping products toasted Deli sandwiches stage 3rd Service classes Employees have to attend service class ones a month to improve standard of service quality regarding beverage serving, food serving and hospitality in order achieve the 3rd star. On passing the test crew is award with star which is display the badge, which show performance the crew. TASK1(III): Service quality gap Gap 1. When promises do not match actual delivery Day starts very early in McDonalds Denham. Been drive thur restaurant we start serving breakfast at 7 a.m, We receive lots of car in drive thur early morning as everyone is rushing to offices or work. Customer expect quick service with hot and hygiene food because McDonalds is famous for its good service. Problem starts when morning shift staff dont turn up on time. Management have to manage with less staff. Ones order is taken in front kitchen staff have to deliver food within 3min which is according to McDonalds service standard. If front staff are not able to serve order with in 3min, customer are advise to seated and have to the car the park if in drive thur and have wait for there food, It can happen at times that order can be missed out and customer will be waiting for more time which can lead to bad service. Change over problems-: Denham McDonald serves breakfast from 7am to 10:30 am but change over from breakfast to main menu start at 10:15 just 15min before main menu. Staff have 15min to organise the restaurant for main menu. kitchen staff have to work really quick to arrange the grills, 3 of out 4 grills are close for cleaning process. During the busy time restaurant have management from one grill. So some time it is not possible to provide food which is required. Customers have to suffer due to change over. Customer expects best service from McDonalds but some time it doesnt happen. McDonald cannot compromise with food safe and hygiene standard. Gap 2. The difference between customer perception and expectation McDonalds is well know not only for excellent service in restaurant but also for drive thur. Customer travelling in car dont have to get down park the car have their meal. McDonald have made it possible by drive thur. Now without taken long break one can have meal in car within 3min of order. And McDonalds have live up to customer expectation by quick service. People do take away food for home. McDonalds do serve fresh and hot food every time but by the time that food reach its destination it become cold. McDonald should provide containers in which food can be stay warm. We do receive complains of food not been warm after some time, we cannot spoil mood of customers so we have to provide fresh food when complained. Gap 3. Communication gap One can expect friendly and quick service from McDonalds. Its is important that employees have good communication within to provide quality service and requirement of customers. Customer are attracted to different kind McDonalds menu. To be different from its competitor McDonald try different food and make changes every 1.5 month for the promotions, but customers have their choices what there want we have made it within service time. For example:- Customer orders Big Mc without sauce or cheese we have to make the special order to make our customer happy. McDonalds understands problems of customer as some customer may problem with some of the ingredients so we have make specially them to make them happy. Communication between front staff and kitchen is necessary to full fill the requirement. Before it was difficult provide especial order at right time in drive thur we had to park the car for especial order. Providing order within service is only if there is good communication between drive thur staff and kitchen in busy times. McDonalds have come up with latest technology by providing micro fone or heads sit. Now kitchen staff have especial device in there ear so there can hear every orders and be ready before time. McDonalds is bridging gap between communications. Task 2. Quality Gurus Joseph M. Juran Joseph M. Juran made many contributions to the field of quality management in his 70+ active working years. His book, the  Quality Control Handbook, is a classic reference for quality engineers. He revolutionized the Japanese philosophy on quality management and in no small way worked to help shape their economy into the industrial leader it is today. Dr. Juran was the first to incorporate the human aspect of quality management which is referred to as Total Quality Management. The process of developing ideas was a gradual one for Dr. Juran. Top management involvement, the Pareto principle, the need for widespread training in quality, the definition of quality as fitness for use, the project-by-project approach to quality improvementthese are the ideas for which Juran is best known, and all emerged gradually. Ref:- http://www.skymark.com/resources/leaders/juran.asp Similar Dr W Edwards Deming, Joseph Juran is an international applauded quality guru, strongly influencing Japanese manufacturing practises. His belief that Quality does not happen by accident gave rise to the quality trilogy: Quality planning Quality Control Quality Improvement And the Key steps in implementing company-wide strategic goals are: Identify customers and their needs both internal and external and work to meet those needs Create measures of quality, establish optimal quality goals and organise to meet them Create processes capable of meeting quality goals in real operating conditions. In the 1980s Joseph Juran acknowledged that the common approach to total quality management quality awareness campaigns and slogans was not efficient as they did not have substance, and there is no short cut to quality. He believes quality must at the top, grating senior managers who believe training is for junior workers. Ref-: http://www.mftrou.com/joseph-juran.html Quality in McDonalds Our customers are our business. Without them we would have no reason to open our door. Therefore our goal every minute of every hour is to make our customers feel happy who visited McDonalds. We do this by focusing on: QUALITY- McDonalds is famous for quality and keep standard high by using the finest ingredients with the help of the biggest asset of the company the employees in preparing and serving the tastiest food by following the procedures which they are taught. SERVICE Service is best you think like a customer. A caring and respectful attitude and a sincere smile do as much to bring the customers back as the best food in the food. CLEANLINESS Our customers expect and deserve a spotless restaurant. But its not only to make a good impression. A clean restaurant is a safe restaurant. Its very employees job to keep the restaurant clean and hygienic. VALUE- What is a value? Its the total experience our customer have it our restaurants, from the food service, to the dinning area environment, to the price they pay. Its what weve always been know. Delivering great level of QSCV is the best way to achieve 100% customer satisfaction. ref- (McDonalds Franchisees Employee Handbook) McDonalds Identify customers and their needs. McDonalds big amount of regular customers in the market. To build long term business it is important to retain people once they have become customers. McDonalds receives different types of customers. Parents with kids Visit McDonalds to give the children a treat. Children Want to visit McDonalds as it a fun place eats. Business customers Visit McDonalds during the day as service is quick, the food tastes great and can be eaten in the without affecting a busy work schedule. Teenagers Are attracted by the saver menu which is affordable and the internet access available in restaurant. (www.mcdonals.co.uk) CONCLUSION Overall, I would say that a company needs a quality model in order eliminate the defects totally from the organisation. And to find out if the company has any defect either in staff performance, staff productivity, revenue of the organisation, the management needs to carry out different business performance check so that the areas where the improvements are needed can be work it out. In order to improve those areas the organisation has to build up some new plans and policies so that the target can be achieved.

Romanticism and Delacroix

Eugene Dielectric's Contributions to Romanticism Ferdinand Victor Eugene Delicacies was a French artist, best known for his significant contributions to the Romantic Movement during the early sass. Throughout his career as an artist, Delicacies has produced over 9,000 art works. As such the thesis for this paper will focus on acknowledging Eugene Dielectric's influence and contributions to Romanticism. Delicacies was born in Charleston-SST. Maurice, near Paris on April 1798. His father, Charles Delicacies died in 1805, followed by his mother in 1814, leaving the 16-years- old Delicacies an orphan.Arguably, having lost both parent's at such an early age might have had an affect on his personal style. His themes were rather dark, creating a sense of supernatural mood. Moreover he did not present life as beautiful or pretty, but rather in a mysterious and sinister manner. In 1815, Delicacies attended the school of fine arts in Paris and began training with Pierre-Narcosis Gu ©rain in the neoclassical style. However, he became strongly influenced by the more rich and colorful style of earlier artists like Peter Paul Rueben and Paolo Everyone.Such a style emphasized more on color and movement rather Han clear outline and strict form, which later became known as the Romantic style. Although Delicacies has produced numerous extravagant works during this period of time, it was not until 1830 in which he came up with his best known and perhaps most influential work, ‘Liberty Leading the People'. Partly inspired by The ©adore G ©racialist's Raft of the Medusa, Liberty Leading the People was considered as Dielectric's significant step in his romantic work.The painting clearly confirms the differences between the romantic style of painting, which emphasized color and spirit, and the neoclassical style, which emphasized line and form. In addition, symbolically, Delicacies portrayed Liberty as both a depiction of goddess, and a normal yet strong and determined wo man of the people. This idea was rather new and was widely criticized at the time. Another point to acknowledge is that Delicacies chose a woman to represent liberty and freedom.This may be explained by the role of women at the time, whereby a woman is basically viewed as a piece of property to a man, they have no say or opinion in any matters. Therefore, since Liberty Leading the People was initially painted to commemorate the July Revolution in 1830, which peopled Charles X of France. The metaphor of a woman trying to break free from traditional norms reflects how the French people broke away and overthrew the monarchy. The painting has been regarded as a milestone in history, marking the end to the French Revolution and the Age of Enlightenment, and the beginning of the Romantic era.Later in 1832, Delicacies Journeyed to Spain and North Africa. The main purpose of his visit was not to study art, but to escape from the civilization of Paris, seeking a closer place to nature and in hope of seeing a different culture. During his travel, Delicacies became more interested in using animals as his subjects of painting (â€Å"Arab Horses Fighting in a Stable† and â€Å"The Lion Hunt†). Displaying the raw energy and power of these animals helped in the expression of Romanticism. Later in his life, Delicacies received many commissions from government in Paris.Some of his assignments included ; decorating the King's Chamber in Appall Bourbon, library of Chamber De Deputes, and the Chamber des Paris, as well as, the Chapel of Holy Sacrament at Saint-Denis. These assignments gave him the opportunity to follow n the footsteps of those artists he admired (Everyone, Tinderbox, and Rueben), by being able to paint on a very large scale. During this time, Delicacies was able to experiment with various surfaces and shapes: domes, ceilings, semi domes, pilasters, etc. Enabling him to further exercise his imagination. However, due to the hard work and a weakening h ealth condition, Delicacies became ill and eventually died in 1863, leaving a grand total of 9,149 works. In conclusion, it is undeniable the importance of the role that Eugene Delicacies had played in the Romantic Movement. Delicacies had the courage to challenge the norms f the neoclassical style and was able to enhance and perfect the Romantic style amidst the negative controversies from the old-school critics.Furthermore, his passion for the exotic and the unconventional, which led him venturing into places like Morocco, eventually became an inspiration for the Symbolist movement. All in all, Dielectric's untamed expression of energy, and movement in his works; coupled with his obsession with violent, destruction, and the tragedy of life; and his unique selection of vivid colors have made him one of the most fascinating and complex artistic figures in all of art's history.

Jewish resistance through music during the holocaust Essay

The Holocaust refers to the grim period of human history when about six million Jews and millions of other groups such as Soviets, Romani, and Poles in Europe were murdered systematically by Nazi Germans. The genocide was Germany’s â€Å"final solution† to the Jewish question which is what to do with the race of people who supposedly caused all the ills of Germany. Men, women, children, and the elderly were murdered using gas chambers in extermination camps in Auschwitz and other places. Jews however, did not easily succumb to the force upon them. They resisted through various ways, such as extermination camp breakouts and art. Jewish music stands out among all forms of resistance against the inhuman brutality of Nazi Germany during the Holocaust. Music served two main purposes for Jews during the time of mass exterminations. On the one hand, Jewish songs in the ghettos and elsewhere expressed their anguish and agony. Words were simply not enough to describe the pain, fear and darkness all around them. On the other hand though, music also uplifted the spirits of Jews. When the Nazis were trying to take away their humanity, the Jews affirmed it through optimistic music. In a way, music became life itself for Jews and other oppressed groups. Like other forms of art, music has the ability to evoke images and feelings in the listeners’ minds. For this reason, music was a convenient way to express the shared sentiments of Jews being murdered. Much of Jewish music ran counter to Nazi culture as Nazis viewed many modern forms of art, including jazz, as degenerate. Nazis forced Jews in concentration camps to make music for them, even commanding them to form orchestras for their entertainment. Jews continued to make music in the ghettos, however. They held concerts, staged operas, and performed many musical works to express their resistance against the Nazis and the sadness of their fate. During the German occupation, the music that surrounded Jews was not restricted to Wagnerian types which influenced Adolf Hitler. Nazis were quick to suppress classical works by Mahler and Mendelssohn because they were Jewish. In 1933, when Nazis started to take power, the Reich Music Office dismissed professional musicians of Jewish origins. John Felstiner, professor of Jewish studies and English at Stanford University, considers Jewish music at the time of the Holocaust as a type of resistance even though it is not done â€Å"physically,† such as ghetto uprisings. Jews performed and appreciated their own music at their lives risk’. Felstiner felt that the music that emerged was consequently free and seemed to have a different feel than poems and diary entries. Different kinds of music resulted from the dangerous situations Jews produced these forms of art. Examples of these are Handel’s â€Å"Judas Maccabeus,† Verdi’s â€Å"Requiem,† bitter songs in the ghettos, and humorous satires composed of old tunes and new lyrics. A friend of his in Auschwitz composed a song with her friends in Hungrian set to the tune of Hatikvah, Israel’s national anthem. Felstiner thought that the song sustained his friend during her stay in the concentration camp. The Gestapo, the secret police of Nazi Germany, turned Terezin, a town in the Czech Republic, into a ghetto for Jews coming from Czechoslovakia, Germany, Denmark, Austria, and the Netherlands. While the place wasn’t an extermination camp, thousands of Jews still died there because of appalling conditions. During this period, a Czech Jewish composer by the name of Gideon Klein intensified his activity when he was sent to the town. He ran numerous classes for children, organized and performed concerts, and composed music Jewish music. According to Felstiner, one of Klein’s listeners remembered him playing so beautifully that they couldn’t help but let tears stream down their cheeks. At another event, Klein organized a very simple attic concert with three chairs for the string trio. Despite the simplicity of the concert however, the audience was very still while listening to the music. People guarded the steps into the attic and someone kept lookout from the window. Klein’s listener described these musical performances as â€Å"spiritual nourishment† and thought they made them forget their misery and hunger and long for more performances. For Klein and other artists however, concerts like this are an act of rebellion against the Nazi Germans. Gideon Klein was very influential to ghetto residents during his stay in Terezin. As evidence, a teenager wrote a striking poem about him entitled â€Å"Concert in the Old School Garret† depicting his ardent desire to express resistance through his music. Klein’s wonderful largo was formed through the variations of his favorite Moravian folk song her nanny sang to him when he was young. He was not able to perform the song himself in Terezin however, although the score survived. Nine days after he composed the song in September 1944, he was sent to the concentration camp at Auschwitz. According to drawings of Charlotte Buresova and Petr Kien, visual artists at Terezin during the same period of time, Klein’s face showed clear resistance against the brutal Final Solution of Nazis. Holocaust songs are different from ordinary forms of communication produced during the period because they elevated speech to transcendent levels. Songs written and sang by Jews contained the culture that defined their oppressed communities. Human values can be expressed in the abstract through music. Thus, in an inhuman environment such as the Nazi Germans constructed for Jews and other oppressed groups, singing their own songs was equivalent to crying for recognition as fellow human beings. Songs have a humanizing effect on singers and listeners. Survivors of the Holocaust consider this effect the essential value of singing Jewish songs. Singing at this time was therefore an act of creation and was very important amidst the horrible conditions of ghetto life. Jews asserted their freedom and human life by singing their own songs in the ghetto, which clearly makes the activity an act of resistance against the systematic dehumanization of their race by the oppressors. Ghetto songs symbolized the struggle for survival of Jews. They were the musical representations of life surviving under the harshest of conditions, and not death. For survivors of the mass exterminations and forced labor, Jewish music was beyond ordinary language. It represented the only truth of their life in the ghettos and told the story of their long and hard spiritual resistance. Nazis though, was also aware of the power of music in defining what’s culturally right or reasonable. As soon as the Nazis took power, they limited the activity of Jewish musicians and aired their propaganda through their own songs. Music was used to establish an atmosphere which permitted mass murder since it was seen as a patriotic duty and its victims were subhuman. Nazi music proliferated the streets and the radio waves and even made its way into concentration camps. Initially during the Holocaust, at the arrival depots for captured Jews, they were questioned regarding their musical abilities. People were sorted out into those who could sing or play music and those who couldn’t. Those who could were commanded to perform propaganda music for Nazis before they were sent away to be gassed, incinerated, or tortured. At Auschwitz, the largest extermination camp in history, an all-female orchestra was formed for the entertainment of Nazis. Members of the orchestra were constantly replaced because the women regularly died of starvation, disease or were murdered. At Terezin, before Nazis completely sent the ghetto residents to the extermination camps, Jews continued to produce their music for the people. Ordinary people and artists defied the regime by singing their songs and make their music. They also gathered strength to live for another day by immersing themselves in the operas and concerts that organizers arranged. Josef Bor, a Czechoslovakian Jew, who was imprisoned with his family at Terezin remembered how his fellow Jews proudly sang to their deaths in the face of Nazis. In a concentration camp, inmates sang Verdi’s â€Å"Requiem† passionately in front of SS troops and Adolf Eichmann, the supposed architect of the Holocaust. Eichmann was amused by the performance of the Jews, but the inmates themselves were beyond Eichmann’s twisted humor. According to Bor, the inmates found liberation from exhaustion, terror, and provocation through the power of music. At their performance, the inmates sang with all their strength the words â€Å"Free me, God, from eternal death† in the faces of their murderers. Many musical works have been recovered since the end of World War II. Scores from musicians such as Gideon Klein, Pavel Haar, Hans Krasa, and Viktor Ullman were discovered by researchers. These musicians had notable musical careers even before the Nazis took power and they continued to make music later to express resistance. Ullman was a pupil of Arnold Schoenberg, the famous Austrian composer. Two operas are particularly significant in defining this period of time: â€Å"Brundibar† by Hans Krasa and Adolf Hoffmeister and â€Å"Der Kaiser von Atlantis, oder Tod dank tab† (The emperor of Atlantis or death abdicates) by Ullman and Peter Kien. All of these talented musicians perished in the extermination camp at Auschwitz in 1944. Their works have since been performed in Israel, the United States, England, Czechoslovakia, and Holland. Other vocal and instrumental selections were also gathered from manuscripts found at the camp in Terezin, many of them written anonymously. Holocaust memorials and Israeli libraries have many of these creations, especially of notable of musicians such as Ilse Weber. Weber was an educator and singer who composed and sang songs to children while she was at Terezin. Unfortunately, Weber along with other Jews, were also transported to Auschwitz and gassed. Today, Holocaust commemorations usually include music produced depicting the struggle for survival of Jews at the time. Examples of this type of music is Max Bruch’s â€Å"Kol Nidre,† an interpretation of a Jewish prayer that opens evening services on Yom Kippur, and Leonard Bernstein’s â€Å"Kaddish† an interpretation of the Jewish prayer for the dead. Other pieces worth considering are Steve Reich’s music in â€Å"Different Trains,† Henryk Gorecki’s â€Å"Third Symphony,† Dmitry Shostakovich’s â€Å"Thirteenth Symphony,† and Arnold Schoenberg’s â€Å"A Survivor from Warsaw. † Music, the universal language of human beings, is indeed a powerful tool of resistance. Through its ability to express the humanity of performers, singers, and listeners, Jews made use of music to highlight the inhuman Nazi force that oppressed them. As long as they could make their own music which reflected their culture, suffering, and hopes, Jews refused to be the subhuman creatures which their oppressors wanted them to be. While music will never be a physical form of resistance against unjust forces in society, its unique power to condition the minds of people will always be as potent as ever. Music contains the truth of the lives people live and is therefore a slap on the face of forces that seek to erase people’s humanity. BIBLIOGRAPHY Berger, Ronald J. Fathoming the Holocaust: a social problems approach. Piscataway: Aldine Transaction, 2002. Flam, Gila. Singing for Survival: Songs of the Lodz Ghetto, 1940-45. Urbana-Champaign: University of Illinois Press, 1992. Gilbert, Shirli. Music in the Holocaust: Confronting Life in the Nazi Ghettos and Camps. Oxford: Oxford University Press, 2005. Heskes, Irene. Passport to Jewish music: its history, traditions, and culture. Abingdon: Greenwood Publishing Group, 1994. Roth, John K. Holocaust Politics. Dallas: Westminster John Knox Press, 2001. Rubenstein, Richard L. and John K. Roth, Approaches to Auschwitz: the Holocaust and its legacy. Dallas: Westminster John Knox Press, 2003. Signer, Michael Alan. Humanity at the limit: the impact of the Holocaust experience on Jews and Christians. Bloomington: Indiana University Press, 2000.

Analysis Of The Poem Cmyk By Skurktur - 957 Words

CMYK-1Final Paper The artwork I chose is called â€Å"CMYK† by Skurktur. The colors in this work are black, dark pink, dark purple, orange and sky blue. This painting depicts a man holding an umbrella; in colored rain not far ahead of him, a young boy without an umbrella allows the rain to wash over them. The man is painted in an all-black suit with a deep scowl on his face clutching the umbrella close to him. The umbrella is a physical object that protrudes from the wall. The multi-colored rain splatters on the umbrella leaving streaks of rain running down the sides and mixing together to create a spider-web effect. The boy Is painted in orange and dark blue, wearing a rain coat, with his arms spread wide, looking up at the sky with his tongue sticking out. The rain is colored with reds, blues, and yellows they mix together to make purples, greens, and oranges that run down the wall. One major element in this painting is color. Color can be bright dull, bright, dark, or light. The colors are in the rain, on the child as well as the man. The colors mix in the rain, run down the wall and onto the umbrella. The dark dull colors on the man are used to create the man, it also uses the contrast of white on the wall to create his facial features. The boy is painted orange and dark blue, the dark blue is used for shading and like the man the white of the wall is used to create the facial features. Another major element in the work is value. Value is the light or darkness of a color.